22bb Privacy Policy – Your Data, Our Responsibility

22bb (https://22bb.blog) is a trusted online Sports Betting and gaming platform in Bangladesh. This Privacy Policy explains how 22bb collects, uses, stores, and protects the personal information of its users.

This Privacy Policy applies to the 22bb website, mobile app, and all digital services. By using any 22bb service, you are considered to have agreed to this Privacy Policy.

We believe your data belongs to you. That is why 22bb is always transparent about what information is collected and why. Hidden data collection or use for undisclosed purposes is against our policy.

22bb only collects information that is necessary to provide its services. No unnecessary data is requested. Below is a detailed breakdown of the types of information we collect:

22bb collects information through various methods. It is our responsibility to keep you informed about each of these:

• Direct Registration: Information you provide when opening an account at 22bb — such as your name, email address, and mobile number — is collected directly.
• Platform Usage: When you place bets, play games, or make transactions on 22bb, that activity is automatically logged.
• Cookies & Tracking: Cookies are used on the website and app to understand browsing behavior and preferences.
• KYC Verification Process: When you upload documents for identity verification, that information is collected.
• Support Contact: Conversations with support via live chat or email are recorded and stored.
• Third-Party Verification: Where required, data may be cross-checked through trusted identity verification services.

22bb uses your information only for the purposes listed below. Your data is never used for undisclosed purposes:

22bb never sells or rents your personal information. However, there are specific circumstances where sharing data with trusted partners may be necessary:

• Payment Provider: Approved payment gateways including Mobile Banking, Nagad, and Rocket only receive the information necessary to complete a transaction.
• KYC Verification Agency: Limited data may be shared with licensed third-party verification agencies for identity confirmation.
• Technology Partners: Companies providing server hosting, cybersecurity, and analytics services are bound by strict confidentiality agreements.
• Legal Authorities: Information may be disclosed pursuant to a court order or a lawful request from a regulatory authority.
• Fraud Prevention Network: Relevant authorities may be notified if money laundering or significant fraud is suspected.

In all of the above cases, data sharing operates on a need-to-know basis — only the minimum information required is shared.

The 22bb website and app use cookies and similar technologies. Cookies are small text files stored on your device that help improve your platform experience.

• Essential Cookies: These are required to maintain your login session and ensure platform security. Disabling them may cause the platform to function incorrectly.
• Functional Cookies: Used to remember your preferences such as language, timezone, and theme.
• Analytics Cookies: Anonymized data is collected to understand how many users are visiting which pages.
• Security Cookies: Used to detect fraud and bot activity.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain services.

22bb does not retain your information longer than necessary. Retention periods are determined based on the purpose of use and legal requirements:

• Active Account Data: Retained for as long as your account remains active.
• Financial Transaction Records: Retained for a minimum of 5 years in accordance with legal obligations.
• KYC Documents: After account closure, data may be retained for up to 5 years as required by regulatory obligations.
• Support Conversations: Retained for up to 2 years after resolution for reference purposes.
• Marketing Data: Opting out removes you from marketing lists immediately.

Upon a request to close your account, any data not subject to legal or regulatory obligations will be deleted within a reasonable timeframe.

You have important rights over your account and personal information at 22bb. We respect these rights and make them easy to exercise:

To exercise any of these rights, contact our support team. Requests will be responded to within 30 days. In complex cases, this may extend to 60 days, and you will be notified accordingly.

22bb employs industry-standard technical and organizational measures to keep your personal information secure. The key components of our security framework are:

• SSL/TLS Encryption: All communications on the website and app are secured with 256-bit SSL encryption.
• Data Encryption: Sensitive data stored in our database is protected with AES-256 encryption.
• Two-Factor Authentication (2FA): Two-factor authentication can be enabled for additional account security.
• Firewall & DDoS Protection: Advanced server-level firewalls and intrusion prevention systems are active.
• Regular Security Audits: Independent third-party experts conduct regular security assessments.
• Staff Training: 22bb staff receive regular data protection training and adhere to strict privacy policies.
• Data Breach Response Plan: In the event of a security breach, a process is in place to notify affected users within 72 hours.

All 22bb services are strictly for users aged 18 and above. Collecting information from or providing services to minors is against 22bb policy.

• Age is verified at registration, and KYC is used to confirm identity in suspicious cases.
• If a minor's account is detected, it will be immediately suspended and all associated data will be deleted.
• Parents who suspect their child has opened an account may contact support to report it.

22bb may update this Privacy Policy when necessary. Our commitments regarding any changes:

• Users will be notified via email or an in-platform notice before any significant changes take effect.
• The effective date of any updated policy will be clearly displayed at the top of this page.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• Previous versions of the policy are available upon request from our support team.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact the 22bb Data Protection Team:

• Email: [email protected]
• Live Chat: 24/7 live chat support is available on the platform
• Response Time: Typically responded to within 24-48 hours

22bb is always committed to protecting your privacy rights. Feel free to reach out with any concerns.